Privacy Policy

Last updated: June 11, 2025

We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, share, and safeguard your personal data.

Personal Information We Collect

When you visit www.tetasolives.com (the “Site”), we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device ("Device Information").

We collect Device Information through:

  • Cookies: Data files placed on your device. Learn more and disable cookies at: http://www.allaboutcookies.org.

  • Log Files: Collect IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web Beacons, Tags, Pixels: Electronic files that track browsing behaviors.

When you make or attempt a purchase, we collect your name, billing/shipping address, payment details (including credit card numbers), email, and phone number ("Order Information").

"Personal Information" refers collectively to Device and Order Information.

Categories and Purposes of Personal Information Collected:

Category Examples Purpose Retention Disclosed to
Identifiers Name, email, phone number Order fulfillment, customer support 7 years (tax compliance) Service providers
Payment Information Credit/debit card details Payment processing Transaction completion Payment processors
Commercial Information Purchase history Marketing, customer experience 7 years Advertising partners
Internet Activity Browsing behavior, IP address Analytics, targeted advertising 14 months Analytics providers
Geolocation Data IP-based location Fraud prevention, analytics 14 months Analytics providers

How We Use Your Personal Information

We use Order Information to:

  • Fulfill and ship orders.

  • Communicate with you.

  • Detect fraud and risk.

  • Provide tailored information or advertising.

We use Device Information to:

  • Screen for fraud and risk.

  • Optimize and improve our website.

  • Measure the success of marketing campaigns.

Legal Bases for Processing (GDPR)

Purpose Legal Basis
Order fulfillment Contract
Fraud prevention Legitimate interest
Marketing and analytics Consent
Tax and recordkeeping compliance Legal obligation

 

Sharing Your Personal Information

We share Personal Information with trusted third parties:

Behavioral Advertising

We engage in targeted advertising. Learn more at the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt out:

Do Not Track

We currently do not alter data practices in response to browser "Do Not Track" signals.

Your Rights (EU and U.S.)

Depending on your location, you may have rights to:

  • Access, update, correct, or delete personal information.

  • Opt-out of the sale/sharing of personal information (including targeted advertising).

  • Limit use of sensitive information.

We honor Global Privacy Control (GPC) signals and treat them as opt-out requests.

To Exercise Your Rights:

We verify requests using your email address and order details.

Appeals:

If we deny a privacy request, you have 45 days to appeal our decision by contacting us at privacy@tetasolives.com.

Cross-Border Data Transfers

We may transfer data internationally to trusted partners. When transferring data from the EU/EEA, we rely on Standard Contractual Clauses to ensure appropriate safeguards. For details, see Shopify's Data Processing Agreement: https://www.shopify.com/legal/dpa.

Data Security and Breach Notification

We employ industry-standard encryption (TLS 1.3 in transit, AES-256 at rest) and maintain a written incident response plan. We will notify affected individuals within 72 hours if required by applicable laws.

Retention of Personal Information

We retain:

  • Order records: 7 years (tax compliance)

  • Marketing data: 24 months after inactivity

  • Analytics logs: 14 months

Minors

We do not knowingly collect data from individuals under 13, nor do we target advertising to individuals under 18.

Email Communications

Every promotional email includes an unsubscribe link in compliance with CAN-SPAM and CASL.

Changes to This Privacy Policy

We may periodically update this policy. Please review regularly for updates.

Contact Us

Questions or requests regarding your personal data: